RETURN & REFUND POLICY
Return Eligibility
To qualify for a return, items must:
• Be unused and unopened
• Be returned in original packaging
• Show no signs of wear, damage, or alteration
• Be accompanied by proof of purchase
Non-Returnable Items
For hygiene and safety reasons, the following items may not be eligible for return:
• Opened beauty products
• Used cosmetics
• Personal care items
• Clearance items
• Gift cards
• Customized products
Return Request Period
Customers must submit return requests within 14 days of receiving their order unless otherwise required by applicable law.
Refund Process
Once the returned item has been received and inspected, customers will be notified regarding approval or rejection of the refund request.
Approved refunds will be issued to the original payment method. Processing times may vary depending on the financial institution involved.
Damaged or Defective Products
If a product arrives damaged, defective, or incorrect, customers should contact support within 48 hours of delivery and provide photographic evidence.
Return Shipping Costs
Unless required by law or due to an error on our part, return shipping costs are generally the responsibility of the customer.
Return Eligibility
To qualify for a return, items must:
• Be unused and unopened
• Be returned in original packaging
• Show no signs of wear, damage, or alteration
• Be accompanied by proof of purchase
Non-Returnable Items
For hygiene and safety reasons, the following items may not be eligible for return:
• Opened beauty products
• Used cosmetics
• Personal care items
• Clearance items
• Gift cards
• Customized products
Return Request Period
Customers must submit return requests within 14 days of receiving their order unless otherwise required by applicable law.
Refund Process
Once the returned item has been received and inspected, customers will be notified regarding approval or rejection of the refund request.
Approved refunds will be issued to the original payment method. Processing times may vary depending on the financial institution involved.
Damaged or Defective Products
If a product arrives damaged, defective, or incorrect, customers should contact support within 48 hours of delivery and provide photographic evidence.
Return Shipping Costs
Unless required by law or due to an error on our part, return shipping costs are generally the responsibility of the customer.